General Terms & Conditions

General Information
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
This Website is created, administered and controlled by baileysupplies.co.uk. The Website is governed by the laws of the UK. baileysupplies.co.uk reserves the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English.

The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Before you place an order, if you have any questions relating to these Terms and Conditions please contact our Customer Service Team by email sales@baileysupplies.co.uk

The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;
Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via e-mail sales@baileysupplies.co.uk or by updating them in the account page information.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to:
• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
• and/or
• Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Product Descriptions
Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet. If you are not satisfied with the colour of the item you have ordered, we offer a 7 day money back guarantee on all products. Please see our returns policy.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Making an Order

All communication to you from baileysupplies.co.uk will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. baileysupplies.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The technical steps required, creating the contract between you and us are as follows:
• You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from baileysupplies.co.uk. When your product is shipped from our warehouse we will send you a dispatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
baileysupplies.co.uk reserves the right to restrict the number of items available for sale to any individual Customer.

In most cases the standard service on orders received prior to 2:00pm for delivery to addresses in Mainland UK is that the goods will be delivered within 3-5 working days (i.e. If you place your order before 2:00pm on Monday your goods should be delivered by Friday). Please be aware that this will be extended over bank holidays.

To ensure a next day delivery to an address in Mainland UK you should select the next day option. Orders placed after 2:00pm may not qualify for next working day delivery. Most items are stocked, we will contact you if there will be a delay on your order. If you have an urgent need for delivery please contact us on 0121 769 2834 where other delivery options can be arranged.

See our Shipping page for more information.

Payment
We accept payment in GBP (£). Payments are accepted via PayPal.


For payments we accept all major credit cards as listed; Visa, Delta, Maestro, Visa Electron and MasterCard.

We do not sell products to children, if you are under 18, you may use baileysupplies.co.uk with the involvement of a parent or guardian.

Cancellations
We will refund your order in full including postage and packing if you wish to cancel your order. The cancellation must be made in writing (email is acceptable) within 24 hours of receiving your order. We will refund the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 working days.

Returns Policy
We accept returns within 14 days if for any reason you are unhappy with the product as long as it is returned to us as it was sent. The product must be unopened and in original packaging. Please call or email us if you would like to return an item so we can arrange. This shipping costs for returns may not be covered by us.

Order Not Delivered
If orders are not received after 5 working days since dispatch please call or email us so we can track the order with the courier company.

VAT & Sales Taxes
Products are listed without VAT however, VAT is calculated when placing the order.

Links
To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked Website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Personal Information
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

Security and Privacy
baileysupplies.co.uk respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.
Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by SagePay which means that we don't hold records of your credit card details.
A cookie is a piece of data stored on the user's hard drive containing information about the user. baileysupplies.co.uk utilises cookies to enable our systems to recognise your browser and to provide personalised features.

baileysupplies.co.uk may amend this policy from time to time.
Should you wish to close your account, please contact our Customer Services Team at sales@baileysupplies.co.uk  who will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.
You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Services Team immediately by emailing sales@baileysupplies.co.uk

Affiliates and 3rd Party Advertising
baileysupplies.co.uk is not responsible for the content of external Internet sites.